These programs can help low-income customers reduce their telephone bills:
LIFELINE: Lifeline makes telephone service more affordable by reducing the basic monthly charge for one telephone line for income-eligible households.
LINK-UP: Link-Up pays for most of the installation charges associated with one telephone line. Link-Up helps households without telephone service to get it and those with service to keep it when they move.
Lifeline will reduce the cost of monthly telephone service for eligible households by $8.50 to $10. A larger credit will be issued if needed so that the monthly charge is no more than $15 for a basic residential line, 120 local calls, 911 costs and the Federal Subscriber Line Charge.
Optional services, such as call-waiting and caller ID are allowed, but no additional Lifeline monthly discount applies.
Link-Up is designed to pay for most of the charges normally associated with installation of local telephone service. Charges are waived for: New service installations - Moves to another residence - Reconnecting an existing line.
Link-up use is limited to once every 12 months if at the same address.
Link-up does not cover any of the costs associated with wiring a new jack or re-wiring an existing jack inside the home.
Eligibility: Eligible customers include households that receive benefits from:
WI Homestead Tax Credit (Schedule H)
Wisconsin Works (W2)
Medical Assistance (MA)
Supplemental Security Income (SSI)
Low Income Home Energy Assistance Program (LIHEAP)
Residents of tribal lands may also qualify for Lifeline and Link-Up by participating in a federal tribal assistance program and may be eligible for additional credits. Please contact your Tribal Authority for additional information.
To apply contact your telephone service provider and ask to apply for Lifeline or Link-Up assistance for Wisconsin residents. The service provider will need to verify that you are eligible.
Contact your case worker or county benefits specialist if your Lifeline or Link-Up application was denied and you are currently receiving benefits from one of the programs previously listed.
SAMS Updated 03/4/2020