MTM Inc. is managing non-emergency medical transportation rides and reservations for BC+ and Medicaid members statewide. As the DHS’s transportation manager, MTM Inc. arranges and pays for rides to covered Medicaid and BadgerCare Plus services for members who have no other way to receive a ride. Rides can include public transportation such as a city bus, rides in specialized medical vehicles (SMV), or rides in other types of vehicles depending on a member’s medical and transportation needs.
To Schedule a ride:
Call 866-907-1493 (1-800-855-2880 TTY) at least two business days in advance, unless your trip is urgent. If you call less than two business days prior to your appointment and the trip is not urgent, we might ask you to reschedule your appointment. Members and medical facilities may also conveniently schedule transportation online.
If your ride is late:
Contact MTM, Inc.’s “Where’s My Ride” line at 866-907-1494 if:
You waited for your ride for more than 15 minutes after your scheduled pick-up time.
You had a pre-scheduled return ride and you have waited for more than 15 minutes.
You called the transportation provider after your appointment and have waited for more than one hour.
To file a complaint:
Call MTM, Inc.’s “WeCare” line at 866-436-0457 if you have a complaint about the service you received. Complaints may be logged online, in writing, or over the phone. You may also use their convenient online form. They will follow up on all complaints and contact all parties involved in your scheduling and transport.