The Family Care and IRIS (Include, Respect, I Self-Direct) programs provide long-term care services to adults with intellectual and physical disabilities and to elderly Wisconsin residents, allowing them to remain in their homes. These programs foster independence and improve quality of life for these individuals while supporting their desire to self-direct their long-term care services.
Through a contract with the Department of Health Services (DHS), Disability Rights Wisconsin serves as an independent ombudsman for people who are enrolled or in the process of enrolling in one of these programs. ‘Ombudsman’ is a Swedish word for someone who is an advocate.
The Family Care and IRIS Ombudsman services are available to people who are experiencing problems with these long-term care programs. Ombudsman services are free and confidential.