- Provider - Wisconsin Family Care / IRIS Ombudsman

Provider Details

Wisconsin Family Care / IRIS Ombudsman

Address: (See Map)

271 W Knapp St
Rice Lake, WI 54868

Mailing Address

271 W Knapp St
Rice Lake, WI 54868

Contact Information:

Phone: (800) 928-8778
Website: Click Here to Visit Our Website


The Family Care and IRIS Ombudsman services are available to people who are experiencing problems with these long-term care programs. Ombudsman services are free and confidential and provide the following support:
- Answer questions or provide information on consumer rights
- Seek ways to resolve issues through informal strategies (negotiation with MCOs or IRIS agencies; technical assistance to support self-advocacy)
- Assist in filing complaints for formal appeals and grievances
- Provide technical assistance or representation for administrative hearings
- Work collaboratively with the Wisconsin Department of Health Services (DHS) on due process problems or on issues that impact enrollees
- Provide education at community forums or presentations about the Ombudsman program and consumer rights in Family Care and IRIS.

Service Categories

Advocacy, Insurance, Ombudsman Program

Geographic Areas Served

  • Counties Burnett, Eau Claire, Polk, Dane

Languages Spoken

  • English

Accessibility Features

  • Access to all public areas and floor of building
  • Handicapped parking


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Organization Products and Services
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Last Update Date: 09/15/2019

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