- Provider - Telephone Care Service

Provider Details

Telephone Care Service

Address: (See Map)

Wm. S. Middleton Memorial Veterans Hospital
2500 Overlook Terrace
Madison, WI 53705

Mailing Address

Wm. S. Middleton Memorial Veterans Hospital
2500 Overlook Ter
Madison, WI 53705

Contact Information:

Phone: (608) 256-1901
Toll Free: (888) 598-7793
Website: http://www.va.gov/

Organization Contacts

Diane Mathews
Phone: (608) 256-1901
Email: diane.mathews@va.gov


How do you contact us? 1-888-598-7793
Do you have a question about your physical or mental health symptoms or your care?
We can help. Veteran patients and their caregivers can talk to a Registered Nurse by calling 888-598-
7793. You can call the Nurse Advice Line at any time, day or night. A specially trained nurse is available
to talk with you when you are not feeling well or have a change in your medical condition.

Based on the information you share, the Telephone Care Service will help you get the care you need.

When you call:
• You will speak to a clerk, who will ask for information of why you are calling. We may ask:
o Which VA medical center you usually go to for care
o Your name, your social security number, and your date of birth
o Your reason for calling
If you are having an emergency, the clerk will connect you directly to a nurse. If not, a nurse will call you back.
• Registered Nurses will
o Listen, Ask questions, Help you decide what to do, Help you get the care you need.
o After listening to your concerns, the nurse will talk to you about how best to meet your needs. The nurse may think you need to call 911 or go to the nearest Emergency Room.

If the nurse and you decide you should see your primary care provider, the Nurse Advice Line team will help you schedule a clinic appointment. The nurse will also give advice on how to care for your concern at home.

Service Categories


Geographic Areas Served

  • States WI

Hours of Operation

  • Always Open: 24/7

Other Information

  • Criteria for Services or Eligibility


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Organization Products and Services
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Last Update Date: 05/18/2020

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