- Provider - WI Client Assistance Program (CAP)

Provider Details

WI Client Assistance Program (CAP)

Address: (See Map)

2811 Agriculture Drive
Madison, WI 53708

Mailing Address

PO Box 8911
Madison, WI 53708

Contact Information:

Phone: (608) 224-5070
Fax: (608) 224-5069
Website: https://dwd.wisconsin.gov/dvr/cap.htm

Organization Contacts

Director Deb Henderson-Guenther
Phone: (608) 224-5071


The Client Assistance Program (CAP) is established under the Rehabilitation Act of 1973 (as amended) and is administered by the Department of Agriculture, Trade, and Consumer Protection. CAP is not attached to the same department (Department of Workforce Development) as the Division of Vocational Rehabilitation (DVR).

Some services that are provided include:

CAP can provide information and assistance to individuals who have a dispute with DVR.
CAP will tell you if they feel your complaint can be resolved without an appeal and can assist you to negotiate or mediate an end to the dispute.
If you wish to handle an appeal yourself, CAP can tell you how the appeal process works and what you need to do.
CAP staff can advise you on how to word your appeal request whether you are doing the appeal yourself or with CAP's help.

CAP can represent you in an appeal if their review of the case shows that your complaint has merit. If you want CAP to represent you, you should contact CAP before you file for an appeal.

Service Categories

Advocacy, Employment

Geographic Areas Served

  • States WI
  • Regions Wisconsin

Hours of Operation

  • Monday: 8:00 AM-4:30 PM
  • Tuesday: 8:00 AM-4:30 PM
  • Wednesday: 8:00 AM-4:30 PM
  • Thursday: 8:00 AM-4:30 PM
  • Friday: 8:00 AM-4:30 PM

Other Information

  • Criteria for Services or Eligibility
    Other (See Description)


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Organization Products and Services
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Last Update Date: 10/24/2019

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