- Provider - Ombudsman - Long Term Care

Provider Details

Ombudsman - Long Term Care

Address: (See Map)

1402 Pankratz St, St3 111
Madison, WI 53704

Mailing Address

1402 Pankratz St, St3 111
Madison, WI 53704

Contact Information:

Phone: (800) 815-0015
Website: Click Here to Visit Our Website
Email: BOALTC@Wisconsin.Gov

Organization Contacts

Ombudsman - East Region Cindy Freitag.
Phone: (800) 815-0015


Manitowoc Ombudsman Services - The Long Term Care Ombudsman Program provides advocacy services to persons age 60 and older who are consumers of Wisconsin long term care programs. The Ombudsman Program has, by law, the authority to have contact with any resident or tenant of a Wisconsin nursing home, Community Based Residential Facility (CBRF), Residential Care Apartment Complex (RCAC), Adult Family Home (AFH), or person served by the community Options Program or the Family Care/ Partnership/ PACE program.

Nineteen dedicated and skilled Ombudsmen serve residents of all of Wisconsin's 72 counties. Services are available at no charge, and all complaints are kept confidential, as per the direction of the individual voicing the concern.

The services an Ombudsman offers are many and varied. Some of the services included are:
- Complaint investigation (complaint form) regarding long-term care services
- Resolve and mediate issues regarding long-term care services
- Provide information and education on resident rights, restraints, and abuse reporting and prevention
- Work with Community Options Program (COP) participants
- Work with Family Care/Partnership members
- Assist with Choosing a Nursing Home or Assisted Living Facility
- Work with enforcement agencies

Service Categories

Advocacy, Legal Services, Ombudsman Program

Geographic Areas Served

  • Counties Manitowoc

Hours of Operation

  • Monday: 8:00 AM-4:30 PM
  • Tuesday: 8:00 AM-4:30 PM
  • Wednesday: 8:00 AM-4:30 PM
  • Thursday: 8:00 AM-4:30 PM
  • Friday: 8:00 AM-4:30 PM

Languages Spoken

  • English

Other Information

  • Criteria for Services or Eligibility


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Last Update Date: 04/19/2020

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