- Provider - Hotline for Air Travelers with Disabilities

Provider Details

Hotline for Air Travelers with Disabilities

Address: (See Map)

1200 New Jersey Ave, SE
Aviation Consumer Protection Division
Washington DC 20590, DC 20590

Contact Information:

Phone: (202) 366-4000
TDD: (800) 455-9880
Website: Click Here to Visit Our Website
Email: aircomsumer@ost.dot.gov


The hotline will provide general information to consumers about the rights of air travelers with disabilities, respond to requests for printed consumer information, and assist air travelers with time-sensitive disability-related issues that need to be addressed in "real time." Hours for the hotline are 9 a.m. to 5 p.m. Eastern time, Monday through Friday except federal holidays.

As in the past, air travelers who would like DOT to investigate a complaint about a disability issue must submit their complaint in writing or via e-mail. Click here for details.

In assisting individuals with disabilities who may have air travel complaints that require immediate intervention, the role of the DOT employees would be one of facilitating compliance with DOT's rules and suggesting possible customer-service solutions to the airline involved. Since compliance with the Air Carrier Access Act and DOT's implementing regulations remains the obligation of the carrier, airline employees would continue to decide what action will be taken in any given situation.

Service Categories

Information and Assistance, Transportation, Transportation, Transportation

Hours of Operation

  • Sunday: 7:00 AM-11:00 PM
  • Monday: 7:00 AM-11:00 PM
  • Tuesday: 7:00 AM-11:00 PM
  • Wednesday: 7:00 AM-11:00 PM
  • Thursday: 7:00 AM-11:00 PM
  • Friday: 7:00 AM-11:00 PM
  • Saturday: 7:00 AM-11:00 PM

Languages Spoken

  • English
  • Other


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Last Update Date: 06/24/2019

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