Deaf, Deaf-Blind or hard of hearing people use relay services to make calls to employers, service providers, and businesses. This involves a third party service provider which would be an interpreter or a communication assistant. They relay messages between a person who is Deaf or hard of hearing and others.
Telecommunications Relay Service (TRS) is a third party service that allows people who are Deaf or hard of hearing to place calls to standard telephone users via TTY or a CapTel. The third party service involves a communication assistant or CA. The CA relays the typed message to the hearing person, and types the message spoken by the hearing person to the Deaf or hard of hearing person. Learn about the CapTel Phone (link is external).